How do I order?
It’s pretty easy! You can order online through this website, ramjewelry.ph. The payment options are through Paypal or BPI Bank Deposit.
If you do not want to register an account with us, simply check out as a guest and follow the instructions to place your order.
If you have an account with us, simply log in and submit your order.
If you already have an account with us but you forgot your password, please click “forgot password” in the log in page and wait for the instructions to be emailed to you.
What are your modes of payment?
We accept payments through PayPal and BPI bank deposits.
For bank deposits: Our bank information will be emailed to you once you have submitted your order. Please email us back a copy of your deposit slip/transfer slip to firstname.lastname@example.org so we can proceed with the shipment of your order.
How much is your shipping fee?
Shipping is PhP 80 for Metro Manila and PhP 160 for Provincial Locations.
We do not do international shipping yet, but we will keep you posted when we do! Follow us on Facebook and Instagram for updates (@ramjewelryph).
How long until I receive my order?
We know you are excited to get your orders as soon as possible and we try our best to find couriers that can get it to you guys safe and sound!
Upon Receipt of Payment:
1-3 Business days for orders (with no engraving) within Metro Manila
3-6 Business days for orders (with no engraving) in Provincial Locations
10-14 Business days for ENGRAVED orders within Metro Manila
14-17 Business days for ENGRAVED orders in Provincial Locations.
Please note that we only process orders during Business days (Mondays to Fridays) from 8AM to 5PM except on Public Holidays. For example, if we receive payment on Friday night, we will process your order on Monday. Rest assured, we will try to process your orders ASAP.
Please be patient with us when it comes to orders with ENGRAVING, as this is being done through an engraving machine. Because it is not manually done, we may encounter some technical problems with the machine which is why it may take us long to ship out your Engraved orders.
How can I track my order?
You will receive a shipping confirmation email with the tracking number and courier name when your order has been shipped out.
What are your policies on returns and exchanges?
Please note that we do not accept refunds or change items, so please be sure you are 100% in love with your purchases before clicking the checkout button.
We do not accept exchanges for personalized items. Once the item has been engraved, it can no longer be exchanged.
We DO accept exchanges on ring sizes if there are other sizes available. Most rings only come in one size as well as the rest of the other products. Please email email@example.com to inquire if the ring you would like to exchange has other available sizes. Usually, the available sizes are shown in the size category before clicking “Add to Cart”. If there is only one (1) size on the size category, that means we only have one (1) size available for that style. If your order is cleared for exchange, we will be emailing you the Exchange receipt.
We also accept exchanges if the item delivered to you ARRIVED damaged. Please email firstname.lastname@example.org right away along with the photo of the damaged product as we only accept exchanges within seven (7) days from the delivery date.
To exchange your purchase:
Item must be unworn
Item must come in undamaged original packaging (box or pouch)
The Exchange receipt emailed to you must be filled out and send to the address written on it together with the item for exchange
Shipping cost will be shouldered by the buyer and will only be shouldered by the seller if the order arrived damaged.
What if the item I want is out of stock?
No problem! You can visit our branches as the items not available online may be available there.
What are your store hours?
Our stores follow the mall hours of their current locations which tend to change especially during mall sales or holidays.
What is your jewelry made of? Is your jewelry made of gold and how many karats?
Our jewelry is made of different rocks and metals! Hence the name RAM (Rock and Metal) Jewelry.
It is made of 925 silver dipped in either:
Rhodium (silver color)
Yellow Gold (yellow color)
Rose Gold (pink color)
Gold plated silver jewelry that are sometimes adorned with semi-precious and precious stones like clear and colored Cubic Zirconia, Rose Quartz, Moonstones, Aventurine and Fresh water pearls.
Will the jewelry tarnish?
RAM jewelry is made of 925 silver dipped in gold (yellow and rose color) and rhodium (silver color) which is why it will tarnish slower than other silver jewelry, but like all jewelry it will eventually tarnish overtime. The amount of time it will tarnish will depend on how you take care of your jewelry. Tarnish for silver jewelry can easily be fixed using sliver cleaner. Faded yellow and rose gold can be fixed by re-dipping the jewelry again in gold. We do not do gold re-dipping at the moment, but it will be part of our services soon! In the mean time, a local goldsmith can easily do it.
Is your jewelry okay for people with acidic skin?
Yes, though the tarnishing process might be faster for people with acidic skin.
Is Ram Jewelry hypoallergenic?
Hypoallergenic (especially of cosmetics and textiles) means it is relatively unlikely to cause an allergic reaction or “below normal” or “slightly” allergenic. The term was coined by the cosmetics industry in the 1950’s, and became a popular marketing term for jewelry soon afterwards. Many people are allergic to nickel, so “nickel free” and “hypoallergenic” are sometimes considered synonymous. The most common jewelry allergy is to nickel, a natural white metal that is often mixed with other metals to create an alloy. Nickel is a common allergy and almost 15% of the population is allergic to nickel. Nickel can be found in many products that touch skin, ranging from earring posts, body jewelry, eyeglass frames, watchbands, button, zippers, and costume jewelry, to basic hair pins.
Hypoallergenic jewelry is jewelry that is made out of pure metals such as platinum, 18k gold, fine silver, sterling silver, titanium, copper, and stainless steel. RAM Jewelry is made of 925 silver dipped in gold, therefore our jewelry should be hypoallergenic for those not allergic to pure metals such as silver and gold.
Is sterling silver hypoallergenic?
Although there are some people who are allergic to silver, most people who are allergic to nickel are not allergic to silver because sterling silver is an almost pure metal usually made from 92.5% silver and 7.5% of other metals like zinc or copper, so it does not contain nickel, the most common source of allergies. RAM Jewelry is made of 92.5% silver dipped in gold or rhodium.
How can we get in touch with you? We would like to inquire about a partnership or collaboration.
Email us at email@example.com, Direct message us on Instagram @ramjewelryph or message us on Facebook.